Privacy Policy

Last updated: July 30, 2026

1. What we collect

• The .zip file you upload (your WhatsApp export)
• Your email address — to send the download link
• Basic analytics data via Google Analytics (pages visited, device type, country)
• When you buy, your order details (order ID, amount, currency, payment provider) and your session's Google Analytics identifier, so we can tell which visit led to a sale

2. How we use your data

• Your .zip file is processed to generate your PDF document
• Audio messages are sent to OpenAI's Whisper API for automatic transcription
• Your email is used solely to send the document download link
• Analytics data helps us understand how the service is used and improve it

3. Data storage and deletion

• Your .zip file is deleted immediately after processing
• The generated PDF is available for 7 days, then automatically deleted
• Preview files are deleted after payment
• We do not read, store, or share the content of your conversations
• Email addresses are kept only for order fulfillment

4. Payments

Payments are processed by Stripe (credit/debit card, Apple Pay, Google Pay) or Mercado Pago (Pix, card). We never see or store any card information — everything is handled directly by the payment provider.

5. Cookies

We use Google Analytics (GA4) for usage statistics. Browsing on its own is not tied to your identity, but when you complete a purchase we store that session's Google Analytics identifier with your order, which links it to your email address. We do not use advertising cookies or cross-site tracking.

6. Third-party services

• Cloudflare R2 — temporary file storage
• OpenAI Whisper — audio transcription
• Stripe / Mercado Pago — payment processing
• Brevo — transactional email delivery
• Google Analytics — site usage analytics

7. Contact

Questions about privacy? Reach us at: contact@zap2doc.com