Privacy Policy

Last updated: September 25, 2026

1. What we collect

• The .zip file you upload (your WhatsApp export)
• Your email address — to send the download link
• Basic analytics data via Google Analytics (pages visited, device type, country)
• When you buy, your order details (order ID, amount, currency, payment provider) and your session's Google Analytics identifier, so we can tell which visit led to a sale
• The page where your visit started and the website that sent you there (its domain only, never what you searched for), plus any campaign tags in the link. Your browser keeps your first visit for up to 30 days; both are saved with your order when you upload a file, so we can tell which page led to it

2. How we use your data

• Your .zip file is processed to generate your PDF document
• Audio messages are sent to OpenAI's transcription API for automatic transcription after you pay. Before payment nothing is transcribed unless you ask: if you request a sample on the configure screen, up to the first minute of one voice message is sent to the same API
• Your email is used to send the document download link. If you explicitly opt in, we also use it for low-volume Zap2Doc product updates; you can unsubscribe at any time.
• Analytics data helps us understand how the service is used and improve it

3. Data storage and deletion

• For the individual converter, your .zip file is deleted within 24 hours after processing.
• Files in Zap2Doc Business. Exports awaiting payment are stored until the batch expiry, which can exceed 24 hours. If a paid conversion fails, the export and saved transcription may be retained for a retry for up to 7 days after the last processing attempt. Generated PDFs remain available for at least 7 days after generation, according to the retention period applicable to the account.
• In the individual converter, the generated PDF is available for 7 days after generation, then automatically deleted. Business PDFs follow the retention period described above.
• Preview files are deleted after payment
• Conversation content is processed and temporarily stored to generate PDFs and transcribe audio, using the services listed below. Files and saved transcriptions follow the retention periods described here.
• A transcription sample you asked for is stored with your order and deleted with it
• Email addresses are kept for order fulfillment, and for product updates only when you explicitly opt in

4. Payments

Payments are processed by Stripe (credit/debit card, Apple Pay, Google Pay), Mercado Pago (Pix, card) or dLocal (local payment methods in Latin America: Peru, Colombia, Chile, Mexico, Argentina). We never see or store any card information — everything is handled directly by the payment provider.

5. Cookies

We use Google Analytics (GA4) for usage statistics. Browsing on its own is not tied to your identity, but when you complete a purchase we store that session's Google Analytics identifier with your order, which links it to your email address. We do not use advertising cookies or cross-site tracking.

6. Third-party services

• Cloudflare R2 — temporary file storage
• OpenAI — audio transcription
• Stripe / Mercado Pago / dLocal — payment processing
• Brevo — transactional and opt-in marketing email delivery
• Google Analytics — site usage analytics
• MaxMind GeoLite2 — country lookup from your IP address, on our own server, to show the price and payment method for your country. This product includes GeoLite Data created by MaxMind, available from https://www.maxmind.com

7. Contact

Questions about privacy? Reach us at: contact@zap2doc.com

Zap2Doc is operated by Codestrom Ltda., a company registered in Brazil, which is responsible for the processing described in this policy. Contact: contact@zap2doc.com