# WhatsApp conversation: Tech Outlet, Alex Rossi
Exported with Zap2Doc (zap2doc.com) · September 2, 2026 – September 9, 2026 · 11 messages · 2 voice notes transcribed
Source export SHA-256: 03a608ee8ff0813c7e90fa90ee3803f67f227cdfac7dec11f3e521c7f0592ff0 (same as the PDF cover)

## September 2, 2026 · PDF p. 1

**Tech Outlet** 09:12
Order #TO-4831 placed! ✅ Thermal shipping-label printer + 2 adhesive rolls. Total: R$389.90.

**Alex Rossi** 09:13
Good morning! I just paid by Pix. Here is the receipt.

**Alex Rossi** 09:13 · document `Comprovante_Pix_TO-4831.pdf`

**Tech Outlet** 09:14 · voice note `PTT-20260909-WA0002.opus`
> Thanks, Alex. I received the receipt. Once the Pix payment clears, your order goes to packing today and ships tomorrow at the latest. I’ll let you know here.

## September 3, 2026 · PDF p. 1

**Tech Outlet** 11:40
Order #TO-4831 has shipped! 🚚 Tracking: TEX483109BR. The unit is new; the outlet price was only because of the damaged box.

## September 8, 2026 · PDF p. 2

**Alex Rossi** 17:51
It arrived and I installed it. Does the normal warranty still apply to an outlet item? The first label had a white stripe over the barcode.

## September 9, 2026 · PDF p. 2

**Tech Outlet** 08:35
Yes, it has a 12-month warranty. The invoice is your proof. Could you send a photo of the label and of the roll in its holder?

**Alex Rossi** 08:56 · photo `IMG-20260909-WA0002.jpg`

**Tech Outlet** 09:03 · voice note `PTT-20260909-WA0001.opus`
> From the photo, one guide is too far from the paper. With the printer off, center the roll and bring both guides in until they just touch it lightly. Then turn it on and hold the feed button until you hear the beep to recalibrate.

**Alex Rossi** 09:18
I did it and it printed perfectly! I had left it loose so it could run better. I invented maintenance before using it.

**Tech Outlet** 09:30
For replacements, look for direct thermal adhesive labels, 100 × 150 mm, with gaps between labels and a 25 mm core. No ribbon needed.